While most casinos create a desktop website first and worry about mobile functionality further down the line, that’s not what LeoVegas online casino is all about. They’re so 2016 it hurts. They even created their own app in order to bypass Apple’s iOS and Google’s Android app stores. With this forward-thinking approach, they’re really responding to players’ needs and requirements, which is a refreshing thing to see in such an industry.
While some people are drawn in by the mobile functionality, LeoVegas online casino has a lot more going for it. Including the superbly generous welcome bonus of up to £1,500 which we touched on before. This is split over four different deposits, with the first giving a 200% match bonus plus 200 free spins. This is on top of the 50 free spins you get just for signing up with LeoVegas online casino in the first place! Not a bad deal, and one which we know will capture the imagination of gamers, left, right and centre.
Bright and colourful with vibrant visuals, the LeoVegas online casino website packs quite the punch. The website design is rather different to what we’re used to, with a slimmer skin and a theme more reliant on images than anything else. It may look a little odd on the desktop, but on your phone it’s shaped perfectly – which is arguably the main thing LeoVegas, the King of Mobile Casino – really cares about. All of its games are instant-play, and there’s no software to download, so it really is as simple as signing up and selecting which game to play first.
Which brings us neatly onto the LeoVegas online casino app, available for both iPhone and Android. Beautifully designed, sleek and easy-to-use, it really is a labour of love. Its bright colours, reminiscent of the bright lights of the Vegas Strip, make the gaming experience really enjoyable. But then, this is not at all surprising to us. This is a company who understood the value of mobile gaming in the very first days of their existence. The range of games available on the apps are out of this world, so if that’s what you’re after, LeoVegas online casino really is your best bet.
We’ve mentioned earlier that LeoVegas online casino is super responsive to customers’ needs, with the players at the heart of everything. This is something which is also evident in the site’s all-inclusive VIP package. Unlike other online casinos where users find themselves awaiting a phone call to be told they’ve finally spent enough on the site to be offered VIP status, at LeoVegas online casino everyone is a VIP. Yep, everyone. Even if you just signed up five minutes ago. Of course, there are various stages of VIP status, so the more you play the higher up the VIP scale you go – and the more special promotions you receive. Annoyingly, however, it’s not actually possible to see which VIP level you are, so you never know how close (or far!) you are to the next rung.
Customer service is exemplary across the board, with someone contactable 24 hours a day, seven days a week. With a UK freephone number, an international phone number, live chat support and an email, you really can take your pick. The FAQ isn’t as extensive and modern as we’ve seen on other sites, but it’s got the important questions and answers there…which we guess is really the point of it.
If you’re lucky enough to win big (and LeoVegas online casino has made lots of millionaires in the past!) then there is one small catch: the site has a ‘withdrawal limit’ which is currently £20,000 a month. They claim this is for your protection, but if they really want to rival casino favourites such as Ladbrokes and Coral, they really do need to introduce some form of manual flushing. Currently, you can make three withdrawals each month without charge, but any more than that and you’ll be charged a small fee. There’s a small number of payment methods accepted which may be irritating to some – but the big names, such as Visa, are included.
We think for anyone to claim anything other than the mobile compatibility of LeoVegas online casino as its best feature is just wrong. So, again, we’ll have to focus on that again. Because it really is such a fantastic feature in an industry that has been relatively stagnant in many ways. Other than that, LeoVegas online casino’s obsession with free spins will go down well no matter what level of player you are, while the all-inclusive VIP status is a welcoming feature too.
So, can LeoVegas online casino really claim to be the pride of the industry? It’s certainly got many positive features to help it on its way. Although in many ways it seems like it’s already living in the future (with perfect mobile compatibility and 24/7 customer service), in many others it seems like it needs some updating – namely with the lack of manual flushing, and the overall feel of the website. Nonetheless, this is a solid choice who those to like to feel truly valued as customers, with the added bonus of on-the-go compatibility.